Kay Youth

About Centrecom

Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.

Our "Centre of Excellence" has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The Role-

French Speaking Reservations Consultants (Suva, Fiji) We are now looking for Consultants who speak fluent French language to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career:

Key Responsibilities

• Ability to provide an exceptional level of customer service to internal and external customers via call/emails Proactively think along with the customer to resolve their queries quickly

• Compliance with the Service Level Agreement and focused on customer loyalty

High attention to detail coupled with demonstrated problem solving and investigation skills • Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)

Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs. • Ensuring customer satisfaction or referring customers to supervisors as required; and • Any other duties assigned in addition to this position description, and meeting the respective targets.

Essential Skills & Experiences:

Essential

Native or fluent in both written & spoken French

• Commitment towards delivering exceptional customer services to internal and external customers via phone and email Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment • Clear written and verbal communication skills in English are essential • Previous experience in customer services in French language is essential

Preferred

• At least 1-2 years of experience in call centre environment or travel and tourism sector is desirable Airline experience would be an added advantage

Considerable working knowledge of Microsoft Word and Excel Exposure or similar experience will be highly regarded Pass in year 14 French & English

Remuneration and Benefits

Relocation Support: We offer fully covered repatriation flights from your home country to Fiji, ensuring a smooth transition. Work Visa Sponsorship: All costs related to your work visa application will be handled by the company, allowing you to focus on your role and relocation.

Housing Allowance: We provide a housing allowance for the first month to assist you in finding suitable accommodation upon your arrival.

• Discounted Travel: Take advantage of 75% discounted staff travel, allowing you to easily visit your home country or explore other destinations at a fraction of the cost.

A secure career with a strong fast growing company

Medical Insurance

• Competitive salary package

• Ongoing career development and training • Work in a fun and supportive team

Application Process

If you feel this is what you have been in search of then send your applications with curriculum vitae outlining qualifications, relevant experience, and phone contact no later than 19th October 2024 with the subject "Reservations Consultant - Linguistic (French)" to contact@kayservices.org or apply below

Fabrice est un candidate en provenance de Kinshasa, il nous avait contacté en date du 23 juin 2023 en nous demandant de l'assister à trouver un travailler à l'étranger. Kay Services l'a accompagné pendant ses démarches incluant l'emploi, le visa, le voyage et tous les processus de relocations.

- Date de début de processus : 23 juin 2023 

- Date d'obtention de travail: 16 Avril 2024

- Date de départ de Kinshasa: 11 juillet 2024

- Date d'arrivée : 13 juillet 2024