1. BOOKING YOUR PACKAGE
a) Your contract in respect of your tour is made with Kay Services Fiji (‘the Company‘), registered in Fiji under the registration LIC 1671/18 and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to your tour will be sent to the address stated on the booking form.
c) All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a full payment of the cost of the booking.
d) Receipt of a deposit payment and booking form by the Company guarantees a confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking in case of overbooking and shall in that event return any payment received.
e) Your tours must be paid in full at least 20 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. Reminders will be sent.
f) If you book within 30 days of your departure date payment must be made in full at the time of booking. Unless arrangements are made with the company.
g) All special requests, such as health requirements, should be noted on the booking form.
h) The Company will provide the service as set out and confirmed in writing.
2. PRICE POLICY
a) The Company is under no obligation to furnish a breakdown of the costs involved in a package.
b) The Company reserves the right to notify you of any increase in price before accepting your booking.
c) After a Confirmation Invoice has been issued, unless you choose to pay for your package in full at the time of booking, the price of your package is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel, increase in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the government or regulatory body introduce an increase of taxes.
e) Optionally, you may choose to pay for your package in full at the time of booking, in which case your package price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit, you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
3. CANCELLATION AND CHANGES BY THE COMPANY
a) Occasionally it may be deemed necessary to make changes to your packages and the Company reserves the right to do so in case of force majeur such as a cyclone, will of GOD..., and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another tour from us or (iii) to cancel your booking.
b) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
c) If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below
h) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
4. CANCELLATION AND CHANGES BY YOU
a) You may cancel your package at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
-Full refund within 5 days after the booking is confirmed.
· 21 days or more 50% of Deposit
· 5– 20 days 100% of Deposit
b) After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels etc. Any further , which are instigated by the client, will incur a charge of USD10 due to communication and administration expenses that may have incurred.
5. OUR RESPONSIBILITIES.
a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. The company owns the tour vehicles and will ensure they meet the requirements (Air conditioned, clean, confortable...). While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the tour the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.
6. YOUR RESPONSIBILITIES
a) You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package
c) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your package. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
d) By booking a package with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holidays with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your packages will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room. Confirmation is depending on hotel availability.
The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
a) If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavour to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, your should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
b) Any dispute that may arise will be governed by Fiji law and both parties shall submit to the jurisdiction of the Fiji Courts.
c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
11. Data Protection Act
It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.
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